Why Some Inbound Call Center Services Do Not Work?

Have you ever felt enraged after talking to a customer support agent? If the answer is in the affirmative, then you would be shocked to know that you are not alone. Many callers have felt like throwing their phones after an awful experience with an agent. It is not to say that the fault has always being with the agents, as many a times it is the product that fuels the rage in customer. However, if you have outsourced your inbound call center services and often receive complaints about customer care representatives’ behavior, which cannot be directly linked to the quality of the product, then it is time rethink your options.Continue reading

Maintain Transparency by Employing a Quality Telecom Billing System

Telecom billing systems have become very important for the overall operations of telecom companies. In this age of information, customers are aware of their entitlements and expect complete transparency in the billing process. It is imperative for a telecom firm to understand the importance of their telecom billing service and ensure foolproof operation. Everything from CDR (Call-Detail Record) to bill generation should be done with utmost care to provide accurate details to the customer. Only when you provide customers with accurate details, you can expect them to be satisfied about the services.

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