Good call centers have the potential to take your business to the next level. Likewise, a badly run call center can take your business to an early grave. But due to the many dynamics of modern-day businesses, it has been seen that companies are left with no time to focus on their call center work. This is an alarming sign and does not augur well for such enterprises.Read More
Outsourcing is not a new phenomenon as it has been done for many years before it caught on in the call center industry. However, nowadays outsourcing is almost synonymous with call center outsourcing solutions and for good reasons. Companies have found a new lease of life by outsourcing. Read More
When you think about outsourcing, what are your concerns? Do you think about a company in a far-off place that may or may not be able to focus on your unique needs? How will you hold them accountable if they fail to live up to their end of the bargain? Will they be able to establish rapport with your customers?Read More
With big players like Amazon and Microsoft spreading their wings, exploring the globe and tapping into new markets, smaller players are finding it hard to keep up with the competition. Even with appropriate funds for sustaining their core processes, they are unable to look ahead and deploy their own R&D (Research & Development) teams. This is the primary reason why most startups begin well, reach a tipping point early and then fade away or are consumed by big fish.Read More
In the past few decades, India has cemented its reputation as one of the finest hubs of technology in the world. It is regarded as the premier destination for outsourcing tech-related businesses – the most prominent example being the BPO industry. If you are looking to outsource your customer support outside your country and haven’t explored this region, then it’s high time you look at the many advantages call center services India offers.