Telecom industry has changed considerably over the years. In the past, voice calls and SMS were the staple of this industry. Subscribers were happy calling their friends and relatives from time to time, and an SMS once in a while during festivities or birthdays used to do the trick for most. Continue reading
Imagine a situation where your marketing team comes up with a great plan to attract new subscribers for your telecom business. You want the plan to be implemented within a week to make the most of the present market situation. However, your current telecom billing system is old and does not have the flexibility to accommodate the new scheme your marketing team has come up with after intensive research.Continue reading
With increasing pressure on telcos to deliver attractive services to the subscribers, the importance of telecom billing and payment software has risen. Legacy software solutions are simply not good enough to meet the requirements of the future. Not only subscribers expect complete transparency in their bills, they also desire attractive discounts.Continue reading
Telecom industry is under great pressure to churn out enticing offers and schemes to attract new subscribers. This can only happen if a company utilizes cutting-edge telecom billing software. A good telecom software solution should be able to do everything from rating to credit control to offering discounts. Moreover, it should also be able to manage customer-specific information efficiently and put it to good use.Continue reading
Telecom billing software has off late been the topic of intense discussion in board meetings undertaken by various CSPs (Communication Service Providers) across the globe. The ever-evolving billing requirements of telecom companies have forced telecom vendors to look for a billing solution that can simplify and streamline the billing process. Continue reading
Modern-day customers are more finicky and choosy than customers of any other previous generation. No matter what the industry is, customers of today have way too many options to select from due to an increase in competition. The moment they spot something is not working for them; they don’t waste a moment’s time in switching their service provider. The situation is a lot worse in the telecom industry where the competition is at an all-time high. Continue reading
Every business is carried out with one and only one purpose only – making money. Telecom business is also no different. After all the charges are applied and invoicing is done for the services used by a subscriber, the task of payment processing comes into the picture. Hence, it becomes very important for telecom billing services to pay special attention to the payment processing process.Continue reading
Telecom billing systems have become very important for the overall operations of telecom companies. In this age of information, customers are aware of their entitlements and expect complete transparency in the billing process. It is imperative for a telecom firm to understand the importance of their telecom billing service and ensure foolproof operation. Everything from CDR (Call-Detail Record) to bill generation should be done with utmost care to provide accurate details to the customer. Only when you provide customers with accurate details, you can expect them to be satisfied about the services.