Modern-day customers are more finicky and choosy than customers of any other previous generation. No matter what the industry is, customers of today have way too many options to select from due to an increase in competition. The moment they spot something is not working for them; they don’t waste a moment’s time in switching their service provider. The situation is a lot worse in the telecom industry where the competition is at an all-time high. Continue reading
Every business is carried out with one and only one purpose only – making money. Telecom business is also no different. After all the charges are applied and invoicing is done for the services used by a subscriber, the task of payment processing comes into the picture. Hence, it becomes very important for telecom billing services to pay special attention to the payment processing process.Continue reading
Telecom billing systems have become very important for the overall operations of telecom companies. In this age of information, customers are aware of their entitlements and expect complete transparency in the billing process. It is imperative for a telecom firm to understand the importance of their telecom billing service and ensure foolproof operation. Everything from CDR (Call-Detail Record) to bill generation should be done with utmost care to provide accurate details to the customer. Only when you provide customers with accurate details, you can expect them to be satisfied about the services.