Modern-day customers are more finicky and choosy than customers of any other previous generation. No matter what the industry is, customers of today have way too many options to select from due to an increase in competition. The moment they spot something is not working for them; they don’t waste a moment’s time in switching their service provider. The situation is a lot worse in the telecom industry where the competition is at an all-time high. Continue reading
Every business is carried out with one and only one purpose only – making money. Telecom business is also no different. After all the charges are applied and invoicing is done for the services used by a subscriber, the task of payment processing comes into the picture. Hence, it becomes very important for telecom billing services to pay special attention to the payment processing process.Continue reading
Customer service is a field ridden with dangers. Any mistake by a customer care representative and the customer may never come back again. Or worse, he may pledge his allegiance to a different brand and you might lose a valuable customer. Such is the nature of businesses nowadays that every product, with slight variations in features, is sold by different companies. High competition, well-informed customers and intense work pressure lead to the formation of a playing field, which is nothing less than a minefield for most entrepreneurs. So, how to stay safe? How to not only satisfy customers but exceed their expectation, so they bring in more business?Continue reading
Telecom billing systems have become very important for the overall operations of telecom companies. In this age of information, customers are aware of their entitlements and expect complete transparency in the billing process. It is imperative for a telecom firm to understand the importance of their telecom billing service and ensure foolproof operation. Everything from CDR (Call-Detail Record) to bill generation should be done with utmost care to provide accurate details to the customer. Only when you provide customers with accurate details, you can expect them to be satisfied about the services.