Bring Your New Plans to Market Quickly with Convergent Telecom Billing Systems

Imagine a situation where your marketing team comes up with a great plan to attract new subscribers for your telecom business. You want the plan to be implemented within a week to make the most of the present market situation. However, your current telecom billing system is old and does not have the flexibility to accommodate the new scheme your marketing team has come up with after intensive research.Continue reading

Why Telcos Can’t Do without a Good Telecom Billing Software Solution?

Telecom industry is under great pressure to churn out enticing offers and schemes to attract new subscribers. This can only happen if a company utilizes cutting-edge telecom billing software. A good telecom software solution should be able to do everything from rating to credit control to offering discounts. Moreover, it should also be able to manage customer-specific information efficiently and put it to good use.Continue reading

Why Success of Telecom Business Depends on Moving from Legacy Billing to Telecom Billing Software?

Telecom billing software has off late been the topic of intense discussion in board meetings undertaken by various CSPs (Communication Service Providers) across the globe. The ever-evolving billing requirements of telecom companies have forced telecom vendors to look for a billing solution that can simplify and streamline the billing process. Continue reading

Fulfill Requirements of Modern-Day Customers with Advanced Telecom Billing Solutions

Modern-day customers are more finicky and choosy than customers of any other previous generation. No matter what the industry is, customers of today have way too many options to select from due to an increase in competition. The moment they spot something is not working for them; they don’t waste a moment’s time in switching their service provider. The situation is a lot worse in the telecom industry where the competition is at an all-time high. Continue reading

Allow All Payment Modes with Telecom Billing Services and Gain Customer Trust

Every business is carried out with one and only one purpose only – making money. Telecom business is also no different. After all the charges are applied and invoicing is done for the services used by a subscriber, the task of payment processing comes into the picture. Hence, it becomes very important for telecom billing services to pay special attention to the payment processing process.Continue reading

Follow the Light in the East and Boost Your Business Prospects by Outsourcing

Customer service is a field ridden with dangers. Any mistake by a customer care representative and the customer may never come back again. Or worse, he may pledge his allegiance to a different brand and you might lose a valuable customer. Such is the nature of businesses nowadays that every product, with slight variations in features, is sold by different companies. High competition, well-informed customers and intense work pressure lead to the formation of a playing field, which is nothing less than a minefield for most entrepreneurs. So, how to stay safe? How to not only satisfy customers but exceed their expectation, so they bring in more business?Continue reading

Maintain Transparency by Employing a Quality Telecom Billing System

Telecom billing systems have become very important for the overall operations of telecom companies. In this age of information, customers are aware of their entitlements and expect complete transparency in the billing process. It is imperative for a telecom firm to understand the importance of their telecom billing service and ensure foolproof operation. Everything from CDR (Call-Detail Record) to bill generation should be done with utmost care to provide accurate details to the customer. Only when you provide customers with accurate details, you can expect them to be satisfied about the services.

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