FAQs (Frequently Asked Questions) are useful. They are placed strategically on websites to address common issues faced by customers. However, sometimes there are certain questions that simply cannot be addressed by FAQs. ‘Will this motorcycle run well on roads in Nevada?’ or ‘What will happen if my laptop falls from my 4-feet high study table. Will I get replacement in case of damage?’ Such personal and multi-logical questions simply cannot be answered proactively in FAQs.Continue reading
With big players like Amazon and Microsoft spreading their wings, exploring the globe and tapping into new markets, smaller players are finding it hard to keep up with the competition. Even with appropriate funds for sustaining their core processes, they are unable to look ahead and deploy their own R&D (Research & Development) teams. This is the primary reason why most startups begin well, reach a tipping point early and then fade away or are consumed by big fish.Continue reading
In the hustle-bustle of modern lifestyles, there are moments when calm descends and everything goes quiet. These are the moments to relax, ponder upon life and revisit the cherished memories stored in the back of your mind. These moments are filled with happiness, especially, for those who have demanding jobs. People providing call center outsourcing services, probably have one of the most challenging profiles in the world. And, just like others, they also seek solitude, peace and calm. This is why; they sometimes go missing while taking a call.Continue reading
Customer service is a field ridden with dangers. Any mistake by a customer care representative and the customer may never come back again. Or worse, he may pledge his allegiance to a different brand and you might lose a valuable customer. Such is the nature of businesses nowadays that every product, with slight variations in features, is sold by different companies. High competition, well-informed customers and intense work pressure lead to the formation of a playing field, which is nothing less than a minefield for most entrepreneurs. So, how to stay safe? How to not only satisfy customers but exceed their expectation, so they bring in more business?Continue reading
Have you ever felt enraged after talking to a customer support agent? If the answer is in the affirmative, then you would be shocked to know that you are not alone. Many callers have felt like throwing their phones after an awful experience with an agent. It is not to say that the fault has always being with the agents, as many a times it is the product that fuels the rage in customer. However, if you have outsourced your inbound call center services and often receive complaints about customer care representatives’ behavior, which cannot be directly linked to the quality of the product, then it is time rethink your options.Continue reading
“First there is god and then there is customer.” Source: Owner of every successful business.
This is the untold truth accepted by all successful businesses prevalent in the world.
Customers are directly responsible for success or failure of any business operation and shape the fortune of organizations. This is why; you should always lend an ear when they are speaking and be there for them even when they are not. More than just hearing them out just for the sake of it, you should listen to them closely and understand their every concern. Although, this is true for most businesses, the importance of listening to customers increases when you are part of customer support services.
In the past few decades, India has cemented its reputation as one of the finest hubs of technology in the world. It is regarded as the premier destination for outsourcing tech-related businesses – the most prominent example being the BPO industry. If you are looking to outsource your customer support outside your country and haven’t explored this region, then it’s high time you look at the many advantages call center services India offers.