In this age of information, data holds key to new business opportunities. A company that is indifferent to data, more often than not, fails to grab these opportunities and loses out to the competition. Hence, it is essential for a business owner to gather data from the right resources and use it intelligently for the progress of his business. However, this task is more difficult than it seems.Continue reading
The phrase “going above and beyond” gets tossed around a lot in the business world. It can mean any number of different things, from contributing added value to simply being a customer service superstar. Every business is unique, but there are a few ways to always go above and beyond for your customers. If you do, you’ll begin to build a ton of loyalty and retain your customer base for years to come!Continue reading
Most companies have a customer service department, but how many have what it takes to really excel in customer service?
The answer, sadly, is not too many. Poor customer service is one of the top reasons why customers go elsewhere. In today’s fierce global marketplace your competitors are already trying to lure your precious customers away. Why make it easier for them? There are five sure-fire ways that you can take your customer service to the next level. Continue reading
When it comes to interacting with customers, smart reps know that the end of a call is sometimes just the beginning of solving the overall problem.
Call center reps often get a bad reputation for trying to rush the customer off the phone. This is especially true in the case of difficult customers, who can really blindside a rep that isn’t prepared to deal with their vitriol or handle their complaint! Since reps already suffer from the unfair stigma of being unfeeling when it comes to customer complaints, it’s even more important for your reps to close the circle.Continue reading
When you think about outsourcing, what are your concerns? Do you think about a company in a far-off place that may or may not be able to focus on your unique needs? How will you hold them accountable if they fail to live up to their end of the bargain? Will they be able to establish rapport with your customers?Continue reading
It can be difficult for a growing business to justify adding new costs to the bottom line, especially when it seems like you could do the task or like the job could just be added to an employee’s list of responsibilities. The growing business is a space where employees wear many ‘hats’ and responsibility means opportunity. But outsourcing customer service is a natural part of company evolution.Continue reading