Outsourcing is not a new phenomenon as it has been done for many years before it caught on in the call center industry. However, nowadays outsourcing is almost synonymous with call center outsourcing solutions and for good reasons. Companies have found a new lease of life by outsourcing. Continue reading
In this age of excessive competition, outsourcing has become a common trend. Whenever a company has a task that it cannot perform on its own, it looks for outsourced call center solutions for a possible resolution. Nowadays, there are many outsourcing companies out there that are looking for all types of call center work and hence, it has become easy to find a vendor that meets your requirements, at least on the surface.Continue reading
The phrase “going above and beyond” gets tossed around a lot in the business world. It can mean any number of different things, from contributing added value to simply being a customer service superstar. Every business is unique, but there are a few ways to always go above and beyond for your customers. If you do, you’ll begin to build a ton of loyalty and retain your customer base for years to come!Continue reading
Most companies have a customer service department, but how many have what it takes to really excel in customer service?
The answer, sadly, is not too many. Poor customer service is one of the top reasons why customers go elsewhere. In today’s fierce global marketplace your competitors are already trying to lure your precious customers away. Why make it easier for them? There are five sure-fire ways that you can take your customer service to the next level. Continue reading
When it comes to interacting with customers, smart reps know that the end of a call is sometimes just the beginning of solving the overall problem.
Call center reps often get a bad reputation for trying to rush the customer off the phone. This is especially true in the case of difficult customers, who can really blindside a rep that isn’t prepared to deal with their vitriol or handle their complaint! Since reps already suffer from the unfair stigma of being unfeeling when it comes to customer complaints, it’s even more important for your reps to close the circle.Continue reading
When you think about outsourcing, what are your concerns? Do you think about a company in a far-off place that may or may not be able to focus on your unique needs? How will you hold them accountable if they fail to live up to their end of the bargain? Will they be able to establish rapport with your customers?Continue reading
FAQs (Frequently Asked Questions) are useful. They are placed strategically on websites to address common issues faced by customers. However, sometimes there are certain questions that simply cannot be addressed by FAQs. ‘Will this motorcycle run well on roads in Nevada?’ or ‘What will happen if my laptop falls from my 4-feet high study table. Will I get replacement in case of damage?’ Such personal and multi-logical questions simply cannot be answered proactively in FAQs.Continue reading
In the hustle-bustle of modern lifestyles, there are moments when calm descends and everything goes quiet. These are the moments to relax, ponder upon life and revisit the cherished memories stored in the back of your mind. These moments are filled with happiness, especially, for those who have demanding jobs. People providing call center outsourcing services, probably have one of the most challenging profiles in the world. And, just like others, they also seek solitude, peace and calm. This is why; they sometimes go missing while taking a call.Continue reading
Customer service is a field ridden with dangers. Any mistake by a customer care representative and the customer may never come back again. Or worse, he may pledge his allegiance to a different brand and you might lose a valuable customer. Such is the nature of businesses nowadays that every product, with slight variations in features, is sold by different companies. High competition, well-informed customers and intense work pressure lead to the formation of a playing field, which is nothing less than a minefield for most entrepreneurs. So, how to stay safe? How to not only satisfy customers but exceed their expectation, so they bring in more business?Continue reading
Have you ever felt enraged after talking to a customer support agent? If the answer is in the affirmative, then you would be shocked to know that you are not alone. Many callers have felt like throwing their phones after an awful experience with an agent. It is not to say that the fault has always being with the agents, as many a times it is the product that fuels the rage in customer. However, if you have outsourced your inbound call center services and often receive complaints about customer care representatives’ behavior, which cannot be directly linked to the quality of the product, then it is time rethink your options.Continue reading