With big players like Amazon and Microsoft spreading their wings, exploring the globe and tapping into new markets, smaller players are finding it hard to keep up with the competition. Even with appropriate funds for sustaining their core processes, they are unable to look ahead and deploy their own R&D (Research & Development) teams. This is the primary reason why most startups begin well, reach a tipping point early and then fade away or are consumed by big fish.Continue reading
In the hustle-bustle of modern lifestyles, there are moments when calm descends and everything goes quiet. These are the moments to relax, ponder upon life and revisit the cherished memories stored in the back of your mind. These moments are filled with happiness, especially, for those who have demanding jobs. People providing call center outsourcing services, probably have one of the most challenging profiles in the world. And, just like others, they also seek solitude, peace and calm. This is why; they sometimes go missing while taking a call.Continue reading
Customer service is a field ridden with dangers. Any mistake by a customer care representative and the customer may never come back again. Or worse, he may pledge his allegiance to a different brand and you might lose a valuable customer. Such is the nature of businesses nowadays that every product, with slight variations in features, is sold by different companies. High competition, well-informed customers and intense work pressure lead to the formation of a playing field, which is nothing less than a minefield for most entrepreneurs. So, how to stay safe? How to not only satisfy customers but exceed their expectation, so they bring in more business?Continue reading
Telecom billing systems have become very important for the overall operations of telecom companies. In this age of information, customers are aware of their entitlements and expect complete transparency in the billing process. It is imperative for a telecom firm to understand the importance of their telecom billing service and ensure foolproof operation. Everything from CDR (Call-Detail Record) to bill generation should be done with utmost care to provide accurate details to the customer. Only when you provide customers with accurate details, you can expect them to be satisfied about the services.