When you think about outsourcing, what are your concerns? Do you think about a company in a far-off place that may or may not be able to focus on your unique needs? How will you hold them accountable if they fail to live up to their end of the bargain? Will they be able to establish rapport with your customers?Continue reading
Technology has made life easier for people. The Internet has brought people located in different corners of the world closer than ever before. Now, it is possible to find solutions to one’s health problems online. There is no need to stand in long queues at banks to make transactions. Everything appears rosy from the outside. But, when we dig deep and look inside, the online world is fraught with many risks. Continue reading
Globalization has brought people and businesses closer together than ever before. Cross-linking of operations has sprung a web that has increased the complexity of businesses. To ensure the increased complexity does not lead to mistakes and greediness of businesses does not hamper consumer interests, regulatory bodies have created a number of compliances. Inability to adhere to these compliances results in fines and lawsuits. As the threat of compliance-related fines looms large, companies are devising strategies to stay safe.Continue reading
Customer service is a field ridden with dangers. Any mistake by a customer care representative and the customer may never come back again. Or worse, he may pledge his allegiance to a different brand and you might lose a valuable customer. Such is the nature of businesses nowadays that every product, with slight variations in features, is sold by different companies. High competition, well-informed customers and intense work pressure lead to the formation of a playing field, which is nothing less than a minefield for most entrepreneurs. So, how to stay safe? How to not only satisfy customers but exceed their expectation, so they bring in more business?Continue reading
Telecom billing systems have become very important for the overall operations of telecom companies. In this age of information, customers are aware of their entitlements and expect complete transparency in the billing process. It is imperative for a telecom firm to understand the importance of their telecom billing service and ensure foolproof operation. Everything from CDR (Call-Detail Record) to bill generation should be done with utmost care to provide accurate details to the customer. Only when you provide customers with accurate details, you can expect them to be satisfied about the services.