In this age of information, data holds key to new business opportunities. A company that is indifferent to data, more often than not, fails to grab these opportunities and loses out to the competition. Hence, it is essential for a business owner to gather data from the right resources and use it intelligently for the progress of his business. However, this task is more difficult than it seems.Continue reading
With competition amongst brands rising, customer service has become a tiebreaker that decides the interest of customers towards a particular product. To meet the emerging requirements of customers, companies are trying to put their best foot forward when it comes to customer services. Continue reading
The phrase “going above and beyond” gets tossed around a lot in the business world. It can mean any number of different things, from contributing added value to simply being a customer service superstar. Every business is unique, but there are a few ways to always go above and beyond for your customers. If you do, you’ll begin to build a ton of loyalty and retain your customer base for years to come!Continue reading
Most companies have a customer service department, but how many have what it takes to really excel in customer service?
The answer, sadly, is not too many. Poor customer service is one of the top reasons why customers go elsewhere. In today’s fierce global marketplace your competitors are already trying to lure your precious customers away. Why make it easier for them? There are five sure-fire ways that you can take your customer service to the next level. Continue reading
When it comes to interacting with customers, smart reps know that the end of a call is sometimes just the beginning of solving the overall problem.
Call center reps often get a bad reputation for trying to rush the customer off the phone. This is especially true in the case of difficult customers, who can really blindside a rep that isn’t prepared to deal with their vitriol or handle their complaint! Since reps already suffer from the unfair stigma of being unfeeling when it comes to customer complaints, it’s even more important for your reps to close the circle.Continue reading
Call center domain is not a one dimensional field. There are many different services, each conceptualized to address different requirements of businesses. The importance of each service varies depending on what a company is trying to do. For example, if a business is in expansion phase, outbound call center services like lead generation and appointment booking become very important. Continue reading
Imagine a situation where your marketing team comes up with a great plan to attract new subscribers for your telecom business. You want the plan to be implemented within a week to make the most of the present market situation. However, your current telecom billing system is old and does not have the flexibility to accommodate the new scheme your marketing team has come up with after intensive research.Continue reading