Win Back Customers’ Trust with Reliable Chat Support Outsourcing Solutions

Technology has made life easier for people. The Internet has brought people located in different corners of the world closer than ever before. Now, it is possible to find solutions to one’s health problems online. There is no need to stand in long queues at banks to make transactions. Everything appears rosy from the outside. But, when we dig deep and look inside, the online world is fraught with many risks. Continue reading

Why Creation of GDPR Makes Back Office Outsourcing an Absolute Must?

Globalization has brought people and businesses closer together than ever before. Cross-linking of operations has sprung a web that has increased the complexity of businesses. To ensure the increased complexity does not lead to mistakes and greediness of businesses does not hamper consumer interests, regulatory bodies have created a number of compliances. Inability to adhere to these compliances results in fines and lawsuits. As the threat of compliance-related fines looms large, companies are devising strategies to stay safe.Continue reading

Fill the Void Left by FAQs with Chat Support

FAQs (Frequently Asked Questions) are useful. They are placed strategically on websites to address common issues faced by customers. However, sometimes there are certain questions that simply cannot be addressed by FAQs. ‘Will this motorcycle run well on roads in Nevada?’ or ‘What will happen if my laptop falls from my 4-feet high study table. Will I get replacement in case of damage?’ Such personal and multi-logical questions simply cannot be answered proactively in FAQs.Continue reading

How to Hire a New R&D Team by Firing Your Old Call Center Team?

With big players like Amazon and Microsoft spreading their wings, exploring the globe and tapping into new markets, smaller players are finding it hard to keep up with the competition. Even with appropriate funds for sustaining their core processes, they are unable to look ahead and deploy their own R&D (Research & Development) teams. This is the primary reason why most startups begin well, reach a tipping point early and then fade away or are consumed by big fish.Continue reading

3 Weapons to Kill Deadly Dead Air for Call Center Service Providers

In the hustle-bustle of modern lifestyles, there are moments when calm descends and everything goes quiet. These are the moments to relax, ponder upon life and revisit the cherished memories stored in the back of your mind. These moments are filled with happiness, especially, for those who have demanding jobs. People providing call center outsourcing services, probably have one of the most challenging profiles in the world. And, just like others, they also seek solitude, peace and calm. This is why; they sometimes go missing while taking a call.Continue reading