Customer service is a field ridden with dangers. Any mistake by a customer care representative and the customer may never come back again. Or worse, he may pledge his allegiance to a different brand and you might lose a valuable customer. Such is the nature of businesses nowadays that every product, with slight variations in features, is sold by different companies. High competition, well-informed customers and intense work pressure lead to the formation of a playing field, which is nothing less than a minefield for most entrepreneurs. So, how to stay safe? How to not only satisfy customers but exceed their expectation, so they bring in more business?Continue reading
Have you ever felt enraged after talking to a customer support agent? If the answer is in the affirmative, then you would be shocked to know that you are not alone. Many callers have felt like throwing their phones after an awful experience with an agent. It is not to say that the fault has always being with the agents, as many a times it is the product that fuels the rage in customer. However, if you have outsourced your inbound call center services and often receive complaints about customer care representatives’ behavior, which cannot be directly linked to the quality of the product, then it is time rethink your options.Continue reading
“First there is god and then there is customer.” Source: Owner of every successful business.
This is the untold truth accepted by all successful businesses prevalent in the world.
Customers are directly responsible for success or failure of any business operation and shape the fortune of organizations. This is why; you should always lend an ear when they are speaking and be there for them even when they are not. More than just hearing them out just for the sake of it, you should listen to them closely and understand their every concern. Although, this is true for most businesses, the importance of listening to customers increases when you are part of customer support services.
In the past few decades, India has cemented its reputation as one of the finest hubs of technology in the world. It is regarded as the premier destination for outsourcing tech-related businesses – the most prominent example being the BPO industry. If you are looking to outsource your customer support outside your country and haven’t explored this region, then it’s high time you look at the many advantages call center services India offers.
Telecom billing systems have become very important for the overall operations of telecom companies. In this age of information, customers are aware of their entitlements and expect complete transparency in the billing process. It is imperative for a telecom firm to understand the importance of their telecom billing service and ensure foolproof operation. Everything from CDR (Call-Detail Record) to bill generation should be done with utmost care to provide accurate details to the customer. Only when you provide customers with accurate details, you can expect them to be satisfied about the services.