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Frequently Asked Questions


When was Vcare Corporation established? My time zone is opposite to yours; how can you provide me services at odd hours?
Yes, we are available to help you 24x7.
Is your cost more affordable than others in the industry?
Pricing parameters are based on the volume of work and the kind of intricacies it involves. We want to build a win-win relationship that could guarantee results for both companies
What is the technology infrastructure available at Vcare?
We possess a complete holistic Cisco technology infrastructure for security, network connectivity and all communications. Also, we have an in house IT team with experts in Java, Dot net and PHP. These experts can develop highly reliable and efficient software solutions. Internet and electrical power are redundant with multiple providers and routes.
What is your turn around time to make a project live?
The amount of time that we require varies from 5 days to a month. The number of days is determined by computing the size and the capacity of the project.
Which services do you provide?
1 We provide a holistic solution for developing a contact center/call center.
2 We have back end programming services and also front end customer services. We are the leading service providers of Business Process Outsourcing (BPO).
3 We provide website development, dot net programming, e-commerce solutions, IVR services, etc
4 We provide IT Support Services which includes desktop support, technical helpdesk support and onsite maintenance support.
5 We provide Litigation Services, Corporate Legal Services, Compliance and Legal Research Services, Real Estate, etc as part of Legal Process Outsourcing.
What is your current employee strength?
Our infrastructure is developed to provide work stations to 2700 persons. We are further expanding our base and recruiting more human resource.

We can always hire new agents and resources according to the requirement that depends on the project tasks, size, scope, and other factors.
Do you have a disaster recovery plan?
In case of any disaster, we have a ready recovery plan. Our centres are situated around the globe, and all these centers act as a backup site for each other. Each set up is equipped and connected through redundant lease lines and VPN networks.
Will I lose control of my data after outsourcing it?
Not at all. Instead, now you would have better control as we will re-organise your database and make it more usable. You can also get customized daily/hourly reports if you need from this data.
Do you speak only English?
We provide support in multiple languages including English, Spanish, German, Italian, Dutch and some other regional languages.
What are the systems you have for security?
We ensure both physical and virtual security for our organization.
Our physical security measures are:
* Restricted access - Only those with relevant identity cards can access.
* Round the clock security personnel - Security guards implement the restricted access plan.
* Biometric identification and attendance of all employees - so that no impersonation can occur
Our IT security measures are:
* Firewall by CISCO ASA
* Access restriction and Passwords enabled.
* USB drives and CD drives disabled on all systems.
* Domain level security implementation in place.
Can I apply for a job in Vcare?
Sure! We are always on the lookout for the right candidate. We would be pleased to receive your resume at hr@vcarecallcenter.com.
How do I find out more?
Please feel free to contact us at +1.206-441-7760 or email us at sales@vcarecallcenter.com