Call Center Services, KPO, BPO, Outsourcing & IT Support

Contact us at : US-206.441.7760, India :+91(0)120 - 4019101

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Frequently Asked Questions :

When did Vcare Corporation get incorporated?

Vcare Corporation got incorporated in the year 1999.

Will you work according to my time zone?

Yes, we are available to help you 24x7x365.

What is the cost comparison?

Pricing parameters are based on the volume of work and the kind of intricacies it involves. We want to build a win-win relationship that could guarantee results for both companies.

What kind of technology Vcare utilizes?

Vcare Corporation use end to end Cisco technology for security, connectivity and communication.
It has implemented a state of the art IP based communications network.
India’s one-and-only, end-to-end CISCO based IP network.
We have software development capabilities in Java, .net and PHP.
Internet and electrical power are redundant with multiple providers and routes.

What is the implementation timeline?

It may vary from 5 days to a month depending on the size and the capacity of the project.

What kind of services do you provide?

1.	We provide the complete gambit of services both back end programming services and front end customer support. These include Developing your website, e-commerce solutions, dot net programming, IVR services amongst others.

2.	End to end contact center/call center solutions.

3.	We provide research, analysis and knowledge function services which include catalog indexing, web survey analysis, web based market research, financial market research, competitive business analysis, market research data analysis, data processing, data acquisition and cleansing, competitor analysis, digitization of paper documents, online & offline database generation.

4.	LPO: The services we provide are: Litigation Services, Corporate Legal Services, Compliance and Legal Research Services, Real Estate.

5.	IT Support Services which includes desktop support, technical helpdesk support and onsite maintenance support.

What is your current staff size?

We have an installation base of 700 stations and are about to set up another additional 2500 stations out of which three centers are close to Noida which is a suburb of New Delhi.

What is your pricing model?

It is customized for every project according to the requirement that depends on the project tasks, size, scope, and other factors.

Do you have a disaster recovery plan?

Yes, we have a very strong disaster recovery plan. We have multiple centers in Noida, and network operating centers in UK and USA, that act as a backup site for each other. Each site is equipped to provide similar development environment and connected through redundant lease lines and VPN networks.

Do you provide onsite support with the current onshore team?

Vcare's blended support model brings the best of both worlds to our clients in one seamless delivery model, combining the onshore and offshore teams. This blended model allows the client to interface with a single point of contact, typically an onshore account manager. We also build an onshore Resource Desk team, who are available online to support our offshore team and our new onshore agents. This helps us to provide faster first call resolution rates and thereby, higher end customer satisfaction. The typical benefits are:-

* Higher savings.
* Ease of management.
* Larger talent pool with multiple locations.
* Faster ramp-up.
* Shorter learning curve.

After outsourcing my data, would I lose control over it?

No, rather you have better control and visibility since you get customized daily/hourly reports.

Do you have Multilingual capabilities?

Yes, we provide support in multiple languages including English, Spanish, German and some other regional languages.

What about security?

Some few salient features of our physical security are:

* Restricted access to the facility via access cards.
* Round the clock manned security to restrict access.
* Identification of all employees.
* Biometric Attendance system.

Our IT security measures are:

* CISCO ASA and firewall implementation.
* Password and access restriction policies in place.
* Domain level security implementation in place.
* USB drives and CD drives disabled on all systems.

How do I apply for a job?

Vcare is always looking to hire right talent. Please email your resume at hr@vcarecallcenter.com.

How do I find out more?

Please feel free to contact us at +1.206-441-7760 or email us at sales@vcarecallcenter.com.

Want more information? Call us at : +1.206.441.7760 or email us.